All Episodes
Displaying 141 - 160 of 207 in total
Offering night and weekend support without burning out your team
This week, we talk about how you can hire talented support people to work nights and weekends without hating their jobs.
The perils of being dependent on a platform
This week we discuss the upsides and downsides of building on a platform you don't control.
Building a moat
This week, we talk about how Less Annoying CRM uses customer service as a moat, and several other topics.
Should multiple products share a single brand
This week, we discuss whether Rick should launch his b2b product under the same brand as his b2c product
All-nighters
Rick is on a roll with LegUp Health, and he's burning the candle at both ends.
Handling capacity at a seasonal business
This week, we talk about how Rick is preparing for his busy season which starts in November
Pricing annual plans when users are added mid-year
This week we dive into how Rick could price his b2b service.
Learning no-code
This week, we talk all about no-code: What it is, what it can be used for, and how to learn it.
Networking without being annoying
This week, we discuss networking (both online and in person) and how to use it in a non-annoying way to make sales. Spoiler alert: Maybe it's not possible.
What if you get hit by a bus?
This week, we discuss when a startup should start putting together plans for losing a founder and much more.
How college students can prepare for entrepreneurship
This week, we answer a listener question about what college students can do to get ready for startup life.
The Sims, but way more boring
This week, we spend most of the hour giving updates on things we've been working on, including LACRM's decision to use Sococo.
Product positioning
This week, we discuss the book "Obviously Awesome" which provides a framework for how startups can figure out their positioning.
Asking for too much info during signup
Rick has heard feedback from his early customers that they're apprehensive about the amount of info he's asking from them during the signup process.
Building trust when you're an unproven business
This week, we talk about how Rick can convince his customers that he's trustworthy even though his business is so new that he doesn't have a proven track record yet.
Winning awards
This week is all about the updates. Less Annoying CRM won a big award, and as always, there's plenty of intern talk.
The dummy curve
This week Rick gives updates on his sales efforts and intern projects
A price increase is coming
This week we talk about Tyler's pricing change and a bunch of other stuff
How should a self-serve SaaS handle inbound enterprise leads?
This week, we discuss a listener question about how to handle enterprise leads if you don't have sales experience.
Curiosity or conviction
This we talk about intern projects, Rick's decision to stay focused on Legup Health, and more.