All Episodes
Displaying 1 - 30 of 187 in total
User communities
In this episode, we talk about trying to create a forum for Less Annoying CRM’s users.
SIP trunks
In this conversation, Rick and Tyler explore various topics ranging from smoking techniques and the evolution of grilling methods to the challenges and benefits of a f...
Add-on product
In this conversation, Rick and Tyler discuss various topics ranging from their beverage preferences to the latest trends in podcasts, business growth, and the integrat...
Will these guys please stop talking about AI
In this conversation, Tyler and Rick discuss various topics ranging from personal experiences with parenting and reading habits to business growth strategies and the i...
Acquisition vs Expansion
In this conversation, Tyler and Rick discuss the challenges and adjustments of parenthood, particularly Tyler's experience as a new father. They explore the balance be...
Vibe coding
In this conversation, Tyler King shares his experiences as a new father while balancing work responsibilities. The discussion transitions into Tyler's recent work on L...
What do all these customers have in common?
In this conversation, Tyler and Rick discuss various aspects of long-term product strategy at Less Annoying CRM, including personal updates, business growth, customer ...
Dipping a toe in the AI waters
In this conversation, Tyler and Rick discuss the challenges and triumphs of managing projects within SaaS companies, particularly focusing on the effective use of AI, ...
Consultative sales
In this episode, Tyler and Rick discuss various sales best practices, focusing on the importance of maintaining a clean sales pipeline, optimizing CRM usage, and enhan...
Lowering the bar
In this episode, we talk about how Rick has given himself some breathing room, and how that’s impacted his outlook on the business.
Line go up
In this episode, we talk about some metrics that are headed in the right direction. Let’s go
Rating growth channels
In this episode, we try to prioritize some of the different growth channels Rick is considering for 2025.
2024 Recap
In this episode, we recap 2024 and set goals for 2025:Personal goals for 2025:Rick: Primary theme: Buy back timeTake 1 personal day every 1-2 monthsGet time back for t...
Different types of hiring
In this episode, we discuss how there are multiple different approaches to take when a startup needs to grow the team.
Bluesky is back
In this episode, we discuss Bluesky as the new Twitter, how Rick’s busiest time of year is surprisingly calm, and more.
How we know if a feature is ambitious enough
Less Annoying CRM is working on some big features, and in this episode, we discuss what we’re learning as a result.
Everybody’s marketing
We’re both in marketing mode right now. In this episode, we dive into the specifics of what we’re trying.
How’s 2024 going
In this episode, we review our yearly goals, talk about some new AI tools we’re trying out, and more.
How AI might impact customer service
In this episode, we talk about how we’re thinking about customer service in a world of AI*, and we do a deep dive into a customer interview Rick did recently.*Clickbai...
The internet isn’t fun anymore
In this episode, we talk about the value of a podcast community, and generally how we’re trying to protect ourselves from the internet.
How to raise revenue by 20% in one day
In this episode, we talk about about the impact a recent price change is having on Less Annoying CRM’s finances.
Small bets vs going deep
The internet loves to talk about whether to focus on a single business or build a portfolio of small bets. I’m sure you’re sick of hearing about it. But in this episod...
Pick one thing and max it out
In this episode, we talk about how the job of an entrepreneur isn’t to decide which ideas are good and which are bad. It’s to pick the single best idea out of a sea o...
Step on the gas, or pull back?
In this episode, we talk about a decision Rick needs to make with LegUp Health. Should he treat it like a high-growth startup, or a lifestyle business?
We ain't talking about zero to one
In this episode, we talk about how a lot of startup advice is focused on businesses going from zero to one, and how we have to be careful not to assume that all applie...
Forms forms forms
In this episode, we talk about Less Annoying CRM’s new form builder, and what it means for the business
Leveling up the team
In this episode, we discuss using consultants to level up your team.
The first step of a flywheel
In this episode, Rick explains how he’s getting more hands on with marketing.
Sometimes you need to touch the hot stove
In this episode, we discuss how some lessons can't be taught, they have to be learned through experience. What does that mean for mentoring less experienced employees?
When to outsource
In this episode, we talk about when it makes sense to outsource work to contractors and agencies, vs when it makes sense to do something in-house.