All Episodes

Displaying episodes 1 - 30 of 163 in total

We ain't talking about zero to one

In this episode, we talk about how a lot of startup advice is focused on businesses going from zero to one, and how we have to be careful not to assume that all applie...

Forms forms forms

 In this episode, we talk about Less Annoying CRM’s new form builder, and what it means for the business 

Leveling up the team

In this episode, we discuss using consultants to level up your team.

The first step of a flywheel

 In this episode, Rick explains how he’s getting more hands on with marketing. 

Sometimes you need to touch the hot stove

In this episode, we discuss how some lessons can't be taught, they have to be learned through experience. What does that mean for mentoring less experienced employees?

When to outsource

 In this episode, we talk about when it makes sense to outsource work to contractors and agencies, vs when it makes sense to do something in-house.

Talk to sales

 In this episode, we talk about Less Annoying CRM’s latest sales experiment. 

Learnings from a few days of snowboarding

In this episode, we talk about takeaways from big snow tiny conf, and more.

Profit first

In this episode, we discuss how Rick is using the “profit first” mindset to manage company finances. 

Looking back at 2023 and forward to 2024

This is our yearly recap episode!Personal updates from 2023TylerGoals from last year🆗 Take more vacation and make up with with extra work off-hours work🆗 Renovate the ...

DEI isn't dead

In this episode, we talk about Rick's open enrollment experience, and what LACRM is doing related to DEI (diversity, equity, and inclusion)

Growth is hard

 In this episode, Rick tries to explain to me that there are people who know how to grow businesses, and I stubbornly insist otherwise.

Inflection point

In this episode, we discuss what feels like an inflection point in Rick's business.Full topic list:LegUp Health has a new website.Rick thinks he's feeling an inflectio...

Reducing Friction

This week, we discuss how LegUp Health reduced a major point of friction when selling to employers.Here's the full topic list:Rick is finally in his new house, and a m...

Build it and they will come

In this episode, we discuss whether or not building features customers ask for is a valid path toward growth.Here are all the topics:LACRM has started migrating to Pad...

The pricing change I didn’t want to make

This week, we talk about a pricing change we recently announced at Less Annoying CRM. We dive into the history behind the decision, how it was communicated, what it me...

Reorg

In this episode, we discuss a hodgepodge of things including a company reorg, growth tactics, and more.Here are all the topics:Rick updates us on LegUp Health's progre...

Execution eats strategy for breakfast

 In this episode, we talk about how both of us are refocusing on execution. Here's the full topic list:Tyler is trying to focus everyone at LACRM on the top priorities...

Getting unstuck

In this episode, we talk about Rick’s early signs of success getting out a sales rut, and much more.Full topic list:Rick gives an update on how he and JD are getting o...

You can't optimize nothing

In this episode, we talk about how much optimization should be done before you have demand generation figured out.Here's the full topic list:Rick is back from parental...

Handling sales tax as a SaaS

In this episode, we talk about what Less Annoying CRM is doing to handle sales tax compliance worldwide.Here are all the topics:Tyler has officially signed the partner...

Recapping the Product Hunt launch

In this episode, we talk about Less Annoying CRM’s producthunt launch, and a lot more.Here's the full topic list:Tyler takes a look back at LACRM's growth history, and...

Pivots and renegotiations

In this episode, we discuss some changes to LegUp Health, the end of Tyler's sabbatical, and more.Topics in this episode:Tyler is back from his sabbaticalLACRM is gett...

Yet another podcast about AI

Come on, you know what we're talking about. It's all anyone is talking about. Sorry, we don't make the rules.

An inside look at building a new product

In this episode, we talk about the very early stages of building LegUp Benefits, and a bunch of other stuff. Topics:Rick has hired a marketing coach for LegUp, and we ...

How to win against well-funded competitors

 In this episode, we talk about how bootstrappers can win against companies that have raised massive amounts of money.Full topic list:We give an update on the compensa...

The one where we negotiate Tyler’s compensation

If you’ve been following along, you know that Tyler is about to temporarily join Rick’s startup to help build their new app. In this episode, we talk about the compens...

How we deal with security questionnaires

In this episode, we discuss what we do when a customer has security and compliance questions, plus, a whole lot more.

Something new to announce

This week, we share some exciting news that impacts both of us.

Looking back at 2022 and forward to 2023

This is our yearly recap episode!

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